shipping terms
General
Retail Rebels Oy 3494869-2, Kirstinkatu 2 a 6, 00530 Helsinki. We sell products to businesses and adult private individuals in Finland. These delivery terms apply to all orders placed through our online store and similar deliveries.
Effective from April 1, 2025, these terms may be updated periodically. We encourage you to review them before making a purchase.
Products and Pricing
The features and prices of products in our online store are displayed in each product's description. We reserve the right to adjust prices and shipping fees, so please review the final pricing in your shopping cart before confirming your order. All product prices include applicable taxes, which are detailed in the shopping cart and order confirmation.
Shipping Costs
Any applicable shipping costs depend on the product itself (e.g. weight, packaging) and the selected delivery method. These costs are automatically added to the total order amount. You can review the shipping fees (if applicable) in your shopping cart before confirming your order.
Placing an Order and Terms of Agreement
You can place an order in our online store by adding products to your shopping cart, confirming the order, and completing the payment through the payment service. By placing an order, you acknowledge that you have read and agreed to the current delivery terms. Once your order is confirmed, it becomes binding and forms a contract between us, except in cases where the right of cancellation applies, as outlined later in these terms.
Payment and Payment Methods
You can pay for your order using the payment methods available in our online store and selectable in the shopping cart.
Order and Payment Confirmation
After a successful order, you will receive an order confirmation via email, therefore provide a valid email address when placing your order. The confirmation will also include details of the selected payment method. If, for any unexpected reason, we are unable to confirm your order, we will notify you via email as soon as possible.
Delivery Method
We will deliver your order using one of the available delivery methods listed on our website, which you can select during checkout.
Delivery Time
Our standard delivery time within the EU is approximately 7 days, depending on the order and selected delivery method. More specific delivery times are provided with the product options.
Right of Cancellation and Return Policy
If you are a consumer, you have the right to cancel your order in accordance with the Finnish Consumer Protection Act by notifying us within 14 days of receiving the product, the last item in your order, or, in the case of regular deliveries, the first shipment. To cancel, you must provide a clear notification, such as by using our cancellation form, sending an email to the address below, or including a written notice with the returned product.
The right of cancellation applies only to products returned in their original packaging, unused, and properly packed for return shipping. If an order is cancelled, the product must be returned without delay and no later than 14 days after submitting the cancellation notice to the return address provided below. The sender must be able to prove the return, for example, with a shipping receipt. The customer is responsible for return shipping costs, which will not be reimbursed.
When returning an order, please include your name, contact details, and bank account number for the refund.
We will refund the purchase amount promptly in accordance with the Consumer Protection Act.
Return Address:
Retail Rebels Oy, Kirstinkatu 2 a 6, 00530 Helsinki, Finland
Shipment Inspection, Errors, and Issue Resolution
Please inspect your shipment immediately upon arrival. If an item is lost or damaged during transit, does not match your order, or is otherwise defective, please contact our Customer Service as soon as possible, and no later than 14 days after receiving the shipment. We will work with you to resolve the issue. For consumer purchases, we comply with the mandatory defect liability provisions of the Consumer Protection Act.
Customer Service
Our team is here to assist you with any questions regarding your order. Please don't hesitate to contact us via email or phone:
info (a) retailrebels.net
+358 (0)44 353 7210
mon-fri 10-16
Limitation of Liability
Retail Rebels Oy is not liable for any direct, indirect, or other damages related to an order, delivery, or product, except as required by mandatory provisions of the Consumer Protection Act or other applicable laws.
Dispute Resolution
We strive to resolve any disputes regarding your order amicably, so please contact our Customer Service first to find a solution.
If a dispute cannot be resolved through negotiations, consumers may refer the matter to the Consumer Disputes Board (www.kuluttajariita.fi) for resolution. Before doing so, consumers must first contact the Consumer Advisory Service (www.kuluttajaneuvonta.fi).